Privacy Policy

MaroShip ("we", "our") is committed to protecting the privacy of its users. This privacy policy describes how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data.

We collect the following data: • Identification data: first name, last name, email address, phone number • Delivery data: postal address in Morocco • Payment data: bank card information (processed by our secure payment provider, not stored by us) • Browsing data: IP address, cookies, pages visited, session duration • Order data: shipment history, weights, declared values • Communications: messages exchanged with our customer support

Your data is used to: • Manage your account and shipments • Process your payments • Send you tracking notifications • Improve our services • Comply with our legal and customs obligations • Send you marketing communications (with your consent) We never sell your personal data to third parties.

We share your data only with: • Our logistics partners (for shipping and delivery) • Customs authorities (legal obligations) • Our payment provider (secure processing) • Our technical providers (hosting, analytics) All our partners are contractually required to protect your data and not use it for other purposes.

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations: • Account data: for the duration of your relationship with MaroShip + 3 years • Order data: 10 years (accounting and customs obligations) • Browsing data: maximum 13 months • Support communications: 3 years Upon expiry of these periods, your data is deleted or anonymized.

Under the GDPR, you have the following rights: • Right of access: obtain a copy of your data • Right of rectification: correct inaccurate data • Right to erasure: request deletion of your data • Right to portability: receive your data in a structured format • Right to object: object to the processing of your data • Right to restriction: restrict the processing of your data To exercise these rights, contact us at: privacy@maroship.com

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, loss, or destruction: • SSL/TLS encryption for all communications • Two-factor authentication available • Data access limited to authorized personnel • Regular security audits • Hosting in ISO 27001 certified data centers

For any questions regarding this privacy policy or to exercise your rights, contact our Data Protection Officer: Email: privacy@maroship.com Address: MaroShip, Casablanca, Morocco You also have the right to lodge a complaint with the relevant data protection authority in your country.